Terms of Service

Om Sanskaram is a digital spiritual services platform designed to help users explore religious services, devotional activities, and related offerings through a convenient online experience.

Our platform aims to make spiritual services more accessible while respecting the traditions, customs, and beliefs associated with them.

The services available may vary depending on location, service provider availability, temple schedules, and other operational considerations.

By using Om Sanskaram, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate, complete, and up to date.
• You will use the platform only for lawful purposes.
• You will comply with these Terms and all applicable laws and regulations.

If you are under the age of 18, you may use services involving payments or contractual commitments only with the involvement and authorization of a parent or legal guardian, as required by applicable law.

We reserve the right to restrict access where necessary to comply with legal requirements or protect the security and integrity of the platform.

Certain services may require you to create an account or provide personal information.

You agree to:

• Provide accurate registration and contact information.
• Keep your account details up to date.
• Maintain the confidentiality of your login credentials and verification codes.
• Notify us promptly if you suspect unauthorized access to your account.
• Avoid creating accounts using false identities or another person's information without authorization.

You are responsible for activities conducted through your account, subject to applicable law and circumstances involving unauthorized access.

Om Sanskaram may suspend or restrict an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

Om Sanskaram may provide access to the following services, subject to availability and the applicable service conditions.

A booking request does not necessarily mean that a service has been confirmed.

A booking will be considered confirmed when confirmation is communicated through the platform, email, SMS, or another designated communication channel.

Before confirmation, users should verify the selected service, date, time, location, personal details, and applicable charges.

Although we make reasonable efforts to keep service information accurate and current, availability may change due to scheduling issues, provider availability, technical errors, or other operational circumstances.

If a confirmed service cannot be fulfilled, Om Sanskaram will review the circumstances and communicate an appropriate resolution, which may include rescheduling or a refund where applicable.

By booking or purchasing a service, you agree to pay the applicable charges through the payment methods and modes made available by Om Sanskaram.

The following conditions apply:

• Applicable prices and charges will be communicated before payment.
• You must provide accurate information necessary to complete the transaction.
• Payments may be processed through third-party payment gateways or financial service providers.
• Your bank, payment provider, or mobile network operator may impose separate charges in accordance with its terms.
• Prices and service charges may be revised from time to time. Any applicable changes will be communicated as required by law.
• The price applicable to a confirmed transaction will be governed by the terms communicated at the time of purchase, subject to applicable law.
• You must not use stolen payment credentials, engage in fraudulent transactions, or attempt to manipulate the payment process.

Cancellations, rescheduling, returns, and refunds are governed by our separate Refund & Cancellation Policy, available on the Om Sanskaram website.

By making a booking or purchase, you agree to review the applicable cancellation and refund conditions before completing the transaction.

Refund eligibility may depend on:

• The type of service or product purchased.
• Whether the booking has been confirmed.
• Whether preparations or arrangements have begun.
• Whether the service has been performed or the offering has been fulfilled.
• The nature of any reported service or payment issue.
• Applicable consumer protection laws and other legal requirements.

Om Sanskaram encourages users to request rescheduling wherever possible, subject to service availability and the applicable conditions.

For refund requests, payment discrepancies, or rescheduling assistance, contact support@omsanskaram.com or call +91-9319869666.

Nothing in these Terms limits any refund, cancellation, or other right that cannot lawfully be excluded under applicable law.

When using Om Sanskaram, you agree not to:

• Use the platform for unlawful, fraudulent, or misleading purposes.
• Provide false information when registering, booking, or making payments.
• Impersonate another person or misrepresent your identity.
• Interfere with the operation, security, or availability of the website or application.
• Attempt unauthorized access to accounts, systems, databases, or restricted platform features.
• Upload or transmit malicious code or harmful content.
• Copy, scrape, reproduce, distribute, or commercially exploit platform content without authorization.
• Use the platform in a way that infringes the rights of another person or violates applicable law.
• Harass, threaten, or abuse customer support personnel, pandits, astrologers, vendors, or other users.

We may investigate suspected violations and take appropriate action, including restricting access, cancelling unlawful transactions where permitted, or reporting conduct to the relevant authorities when legally required.

Certain services available through Om Sanskaram may involve independent pandits, astrologers, temples, vendors, travel providers, delivery partners, payment gateways, or other third parties.

The availability and fulfilment of such services may depend on the relevant provider's schedules, practices, terms, and operational arrangements.

Where a third party provides a service, additional terms may apply. Users should review those terms where they are made available.

Om Sanskaram will take reasonable steps to address reported service issues within the scope of its role. However, nothing in these Terms excludes any responsibility or liability that Om Sanskaram has under applicable law.

Om Sanskaram respects the diversity of religious traditions, practices, and beliefs.

Descriptions of rituals, religious services, astrology consultations, and devotional offerings are provided to help users understand the available services.

Religious practices and interpretations may differ according to regional traditions, family customs, temple practices, and individual beliefs.

Users are responsible for reviewing service descriptions and determining whether a particular service is suitable for their personal requirements.

Om Sanskaram does not guarantee spiritual, religious, personal, financial, health, or other outcomes from the use of any service.

Unless otherwise stated, the website, mobile application, brand identity, logos, designs, text, graphics, software, images, and other platform materials are owned by or lawfully licensed to Om Sanskaram or the relevant rights holders.

You may access and use these materials for personal, lawful purposes in connection with the platform.

You must not, without prior authorization:

• Copy or reproduce platform content for commercial use.
• Modify or distribute protected materials.
• Use our name, logo, or branding in a way that suggests an unauthorized association.
• Reverse engineer, decompile, or attempt to extract source code from the platform, except where such restriction is prohibited by applicable law.
• Infringe the intellectual property rights of Om Sanskaram or any third party.

All rights not expressly granted under these Terms are reserved by the relevant rights holders.

Your use of Om Sanskaram may involve the collection and processing of personal information, including account details, contact information, booking information, and transaction-related data.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

By using the platform, you acknowledge that relevant information may be processed as described in our Privacy Policy for purposes such as providing services, managing bookings, processing payments, communicating with users, maintaining security, and meeting legal obligations.

Please review the Privacy Policy on our official website to understand our data practices and your available rights.

Please review the Privacy Policy on our official website to understand our data practices and your available rights.

We aim to keep Om Sanskaram accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

The platform may occasionally be unavailable because of:

• Scheduled maintenance or updates.
• Internet connectivity issues.
• Technical failures or software errors.
• Third-party service interruptions.
• Security incidents or emergency maintenance.
• Events beyond our reasonable control.

We may update, modify, suspend, or discontinue particular features where reasonably necessary, subject to applicable law and any obligations relating to confirmed bookings or paid services.

To the extent permitted by applicable law, Om Sanskaram will not be liable for indirect or consequential losses arising from the use of the platform where such liability can lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, death or personal injury where applicable law prevents exclusion, or any other liability that cannot lawfully be limited.

Where a service is affected by a third-party provider, technical interruption, or an event beyond our reasonable control, we will assess the circumstances and provide an appropriate resolution in accordance with our obligations under applicable law.

These Terms do not remove any statutory rights or remedies available to consumers.

To the extent permitted by applicable law, you may be responsible for losses, claims, liabilities, or reasonable expenses arising directly from your unlawful conduct, fraud, wilful misuse of the platform, or infringement of another person's rights.

This provision does not make you responsible for losses caused by Om Sanskaram's own acts or omissions where applicable law provides otherwise.

Om Sanskaram may suspend or restrict access to an account or particular platform features if there are reasonable grounds to believe that a user:

• Has materially violated these Terms.
• Has engaged in fraudulent or unlawful activity.
• Has compromised platform security.
• Has misused services or payment facilities.
• Is required to be restricted under applicable law.

Where appropriate and legally permitted, we will communicate the reason for a restriction and any available steps for resolution.

Suspension or termination will not remove any outstanding obligations, refund entitlements, or other rights that have accrued under applicable law.

We may revise these Terms from time to time to reflect changes in our services, technology, operational practices, or legal requirements.

Updated Terms will be published on the official website with a revised effective date.

Where required by law, we will provide notice of material changes or obtain any necessary consent.

Continued use of the platform following a change will be governed by the revised Terms to the extent permitted by applicable law.

These Terms are governed by the laws of India, subject to applicable consumer protection and other mandatory legal requirements.

If you have a concern regarding a booking, payment, or service, we encourage you to contact our support team first so that we can attempt to resolve the matter.

Nothing in this section restricts your right to approach a competent consumer commission, court, regulator, or other authority where permitted by law.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where legally permissible.

If it cannot be made enforceable, it will be severed without affecting the remaining provisions, to the extent permitted by applicable law.

If you have questions, concerns, or requests relating to these Terms of Service, please contact us:

• Om Sanskaram Customer Support

Please include your booking ID, order ID, or relevant transaction reference when contacting us about a specific service.