Om Sanskaram offers cancellation, rescheduling, and refund options based on the type of service booked, the booking status, the timing of the request, and the arrangements already made.
Refunds are not automatic for every cancellation. Each request will be assessed according to the applicable service conditions and this policy.
2.1 Puja Services
Puja bookings may involve coordination with pandits, preparation of puja materials, scheduling, and other arrangements.
Customers should review all booking details carefully before making payment.
If you need to change your booking, you may contact our support team to request rescheduling, subject to availability.
Cancellation and refund requests will be assessed according to the booking status, the timing of the request, and any arrangements or costs already incurred.
If a confirmed puja cannot be performed by Om Sanskaram or the relevant service provider, we will review the circumstances and communicate an appropriate resolution, which may include rescheduling or a refund.
Where a puja has already been performed or the service has been completed as agreed, a refund may not be available, except where required by applicable law or approved under the circumstances.
2.2 Chadhava Seva
Chadhava Seva may involve coordinating offerings with temples or other relevant service providers.
Customers may contact our support team to request a cancellation or rescheduling before the offering is fulfilled.
Approval depends on the status of the request and whether arrangements or commitments have already been made.
Once an offering has been made or the service has been completed, a refund may not be available, except where required by applicable law or where an appropriate remedy is warranted.
If Om Sanskaram or the relevant service provider cannot fulfil a confirmed Chadhava Seva, we will review the situation and communicate the available resolution, which may include rescheduling or a refund.
2.3 Astrology Consultations
Astrology consultations may involve scheduling an astrologer, preparing for a consultation, or reserving a specific time slot.
Customers who need to change a scheduled consultation may request rescheduling through our support team.
Rescheduling is subject to the astrologer's availability and the applicable service conditions.
Cancellation and refund requests will be evaluated based on the timing of the request and whether the consultation has started or been completed.
If a confirmed consultation cannot be provided by Om Sanskaram or the assigned astrologer, an appropriate resolution, including rescheduling or a refund where applicable, will be considered.
Refunds for consultations already completed will generally not be available, except where required by applicable law or approved following a verified service issue.
